Legal & Security

Privacy Policy

Welcome to Rooh-e-Kashmir ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our travel services, including tours, hotel accommodations, houseboats, and excursions across destinations such as Srinagar, Gulmarg, and Pahalgam.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

• Personal Identification Information: Name, email address, phone number, postal address, and billing details.
• Booking & Travel Details: Travel dates, accommodation preferences (hotels, resorts, houseboats), passport or identity verification details (when required for specific permits or bookings), and special requests.
• Payment Information: Financial data necessary to process your transactions, such as payment card details or UPI/banking identifiers, securely handled through our certified payment gateway partners.
• Technical and Usage Data: IP address, browser type, device information, and pages visited on our website to help us improve user experience and platform security.

2. How We Use Your Information

We use the information we collect or receive to:

• Fulfill and Manage Bookings: To process your travel itineraries, hotel and houseboat reservations, cable car excursions, and related tourism services.
• Process Payments: To securely facilitate transactions and manage billing through authorized payment gateways.
• Communicate with You: To send booking confirmations, customer service updates, invoices, travel advisories, and promotional offers (with your consent).
• Improve Our Services: To analyze website usage, optimize our platform performance, and enhance our operational infrastructure.
• Comply with Legal Obligations: To meet regulatory requirements, resolve disputes, and enforce our terms and conditions.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Service Providers and Partners: We share necessary booking details with third-party vendors, hotels, resorts, houseboats, and transport providers to fulfill your travel arrangements.
• Payment Processors: Financial transactions are processed through secure third-party payment gateways that adhere to strict data security standards.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure cloud infrastructure and encrypted database management practices. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of any inaccurate or incomplete information.
• Right to Erasure: Request the deletion of your personal data under certain conditions.
• Right to Restrict or Object: Object to or limit the processing of your data.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy.